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Quality Assurance (QA) and DiSUIT organisation

Quality Assurance of Teaching
disat quality

The Quality Assurance system adopted, consistent with the AVA framework, is based on the definition of responsibilities and functions of the actors involved, the processes in which they interact, and the related information flows. Quality in education requires that the Degree Programme (CdS):

  • specify learning objectives that have value
  • enable students to achieve them within the established timeframe
  • certify that the learning objectives have been achieved
  • maintain a credible organisational structure
Actors and tools of Teaching Quality Assurance

The specific QA actors in the area of Teaching are listed below. The central role of the Department Council is described in the section “The organisation of the Department: Institutional bodies, Committees and individual responsibilities”.

The systematic documentation of the main processes of design, management, review, and improvement of Degree Programmes (CdS) is an integral part of the QA system. The key documents for assessing the Quality Requirement of the Degree Programme (R3 – Quality of Degree Programmes) are:

  1. Single Annual Report of the Degree Programme (SUA-CdS);
  2. Annual Monitoring Report (SMA);
  3. Periodic Review Report (RRC);
  4. Joint Faculty–Student Committee Report.

It is a Department-level committee, composed of an equal number of academic staff and students, representing the Degree Programmes (CdS) managed by the teaching structure. It serves as a permanent internal observatory within the Department on teaching activities, focusing primarily on monitoring the extent to which educational objectives are achieved, also on the basis of constructive dialogue with students, both to gather their feedback and to promote a culture of quality. The CPDS Annual Report represents a synthesis of the analytical activities carried out during the year and includes proposals for improvement addressed to the Degree Programme.

To view the membership, see:

DiSUIT Joint Faculty–Student Committee (CPDS)

Students participate in the life and governance of the University and, in particular, of their own teaching structure through their representatives on the Degree Programme Board, the Department Council, and the Department’s Quality Assurance Committees.

The duties of student representatives are as follows:

  • listen to and engage with the student community they represent;
  • bring the collected issues to the relevant collegial body;
  • periodically report to the student community on decisions taken by the governing bodies;
  • regularly convene the student community they represent;
  • maintain contact with representatives both within the Department’s committees and within the University’s governing bodies;
  • propose improvement actions to the relevant bodies.

In particular, student representatives on the CPDS and AiQua Committees are responsible for reporting observations, critical issues, and improvement proposals regarding the educational pathway and teaching support services, and for verifying that transparency, accessibility, and sharing of information are ensured within the respective roles of the QA Committees.

For representatives on the DiSUIT Department Council and on the various Degree Programme Boards, please refer to the dedicated pages under “Student representatives”:

For representatives on the Joint Faculty–Student Committee (CPDS) of DiSUIT and on the AiQua Committees of the affiliated Degree Programmes, please refer to the dedicated sections.

For representatives on the General Student Council (CGS), please refer to the

dedicated page

For each Degree Programme (CdS), responsibility for the educational offer (design, including consultations with the labour market, management, and continuous improvement of the programme) lies with the Programme Coordinator, who is also the Chair of the AiQua Committee. In carrying out the self-assessment and review activities of the Degree Programme, the Coordinator is supported by the other members of the AiQua Committee.

The Degree Programme Board—composed of lecturers responsible for the courses specified in the programme’s teaching regulations and an elected student representation of at least fifteen percent of the professors and researchers—is the collegial body that ensures the academic and organisational coordination of the Degree Programme’s activities. The Programme Coordinator and the AiQua Committee report to this Board.

For the names of the DiSUIT Degree Programme Coordinators, please refer to the section on AiQua Committees.

The AiQua Committee of the Degree Programme, referred to in the SUA-CdS as the “Quality Assurance Management Group”, is the main actor in the self-assessment and review process of the Degree Programme. It plays a fundamental role in managing internal quality assurance processes for each Degree Programme (CdS), through activities of design, implementation, monitoring, and control.

AiQua Committee – BA in Communication Sciences and MA in Communication Sciences and Techniques

The Teaching Quality Manager (MDQ) is a professional role identified at University level and present in each teaching structure. The MDQ supports activities related to teaching management and acts as a process facilitator within the Quality Assurance system. For this reason, each Degree Programme’s QA Management Group (AiQua Committee) also includes an MDQ among its members.

For contacts, see:

Listening service Educational Managers for Quality - DiSUIT

Representatives of the labour market collaborate in the design of the Department’s Degree Programmes (CdS), providing information useful for defining and updating professional profiles. They perform advisory functions in the planning of internships and contribute to assessing the effectiveness of the educational pathway.

The main objective of this activity is to maintain an ongoing dialogue between educational demand and supply, sharing the Degree Programme’s educational project and fostering effective collaboration with scientific and professional organisations, as well as with representatives from the cultural and production sectors, including at international level, not only at the stage of programme establishment.

Student reports

Student reports

Undergraduate students have a number of channels available to them for requesting information and submitting feedback and suggestions for improvement.

In addition to undergraduate students, PhD students, Master’s students and those enrolled in specialist schools may also contact the Head of Department, who is responsible for handling student feedback, regarding unresolved issues or complaints:

For a detailed description of the procedures available to DiSUIT undergraduate students, please consult the relevant pages:

Contacts and reports from students – Degree Programmes
Student reports – PhD and Master’s programmes
Quality Assurance of Research and Third Mission
disat quality

The Quality Assurance system adopted, consistent with the AVA framework, is based on the definition of responsibilities and functions of the actors involved, the processes in which they interact, and the related information flows.

Quality in research and third mission activities requires that the Department:

  • specify objectives that have value;
  • ensure that they can be achieved within the established timeframe;
  • certify the results achieved;
  • maintain an adequate organisational structure.
Actors and tools of Research and Third Mission Quality Assurance

At Department level, the main QA actor specific to Research and Third Mission is the AiQuaR Committee, described below. The central role of the Department Council is outlined in the section “The organisation of the Department: Institutional bodies, Committees and individual responsibilities”.

The systematic documentation of the main processes of design, management, review, and improvement of Department research and third mission activities is an integral part of the QA system. The key documents for assessing the Quality Requirement for Department research and third mission activities (R4.B – Quality of research and third mission) are:

  • Department strategic planning document
  • SUA-RD

The AiQuaR Committee plays a fundamental role in managing quality processes for research and third mission activities, as it is the main actor in the Department’s self-assessment and review activities. It reports to the Department Council, the collegial body responsible for the overall management of the Department, which adopts the relevant decisions.

Composition of the DiSUIT AiQuaR Committee:

DiSUIT AiQuaR Committee
The organisation of the Department: Institutional bodies, Committees and individual roles

Alongside the institutional bodies established by the Statute at teaching and research structure level, the Department, in order to oversee areas of activity deemed strategic, has developed its own specific organisational framework, with a system of delegated responsibilities and the establishment of dedicated Department Committees.

The Head of Department represents the Department as the person responsible for managing the structure, defining strategic directions, and evaluating results. They promote and coordinate all Department activities. 
The Head of the DiSUIT is Prof. Paola Biavaschi. The Deputy Head is Prof. Elisa Bianco.

The Department Council is the collegial body responsible for planning the structure’s activities and managing the allocation of resources. In particular, within the Department’s Quality Assurance system, the Council adopts decisions related to QA activities, taking into account both internal and external analyses of the Department as well as proposals for corrective or improvement actions put forward by the QA Committees.

It serves as a liaison between the Department’s management and the Department Council.

Section Coordinator: Federico A. Pasquaré Mariotto

Section Coordinator: Roberta Bettinetti

It provides support in choosing and monitoring the study programme. 
The members are:

Learn more

It evaluates proposals for new placement agreements and monitors existing ones. 
The members are:

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It promotes and manages cooperation agreements and international mobility programmes. 
The members are:

The teaching staff delegates support the preparation of Learning Agreements, i.e. the learning agreement that structures the exchange in a transparent and efficient way, ensuring recognition of the activities carried out abroad. They also review and verify the Learning Agreements of incoming international students and, where necessary, suggest appropriate changes.

The Delegates are:

Learn more

Internal Committees and Delegates supporting DiSUIT

Internal Committee for Third Mission

University Library System Committee (DiSUIT representation)

Committee for the acceptance of donations of books and cultural/artistic assets (DiSUIT representation)

Committee for Artificial Intelligence and Technological Innovation

University Committee for International Relations (DiSUIT representation)

University Committee for Equal Opportunities and Gender Budget (DiSUIT representation)

University Research Committee (DiSUIT representation)

Internal Committee for the Department Strategic Plan

In addition to its presence in institutional bodies, at University level the Department is represented within the following Committees. See the dedicated page: 

Committees