Business English

Degree course: 
Corso di First cycle degree in TOURISM MANAGEMENT
Academyc year when starting the degree: 
Academyc year when helding the course: 
Course type: 
Supplementary compulsory subjects
First Semester
Standard lectures hours: 
Detail of lecture’s hours: 
Lesson (40 hours)

As classes are fully taught in English, students will be expected to have a general English oral and written proficiency equivalent to the Council of Europe's Threshold Level (B1). Students who do not meet the English language requirement are to complete specific computer-based language training and a self-study language programme at the University Language Lab.

Final Examination: 

Students will be assessed via a 90-minute written examination paper and a spoken examination. Students need to demonstrate their understanding and use of the specialised language and terminology used in the travel and tourism industry. Monolingual dictionaries are allowed for the Writing Section only. Students must pass the written examination to access the spoken examination.


• Reading comprehension: based on business and tourism texts together with extracts of information taken from a variety of published authentic guides, promotional materials, manuals, maps, plans and graphical data. Students will need to be familiar with the specialist vocabulary, terminology and abbreviations of travel and tourism

• Listening comprehension: requires students to be able to follow and understand a range of spoken materials, such as news programmes, presentations and everyday conversations about travel and tourism.

• Writing: students could be asked to write promotional material for a leaflet or brochure, a tour commentary or a travel itinerary supported by advice and recommendations. Alternatively, they could be asked to write an e-mail of confirmation to a client, detailing complex travel arrangements.

• Functional/professional language: tests your use of English with tasks that show how well you can control your grammar and vocabulary in a business-specific context.


Students will be assessed via a 15-minute (approx.) spoken examination in English, which consists of three parts: a general knowledge test, a topic discussion and a role-play. All parts carry equal mark weighting and students are assessed on their performance according to the following four assessment criteria: fluency, lexis (vocabulary), grammar and pronunciation.

Part 1
Students will answer questions about the geography, history, culture and civics of the UK.

Part 2

Students are required to report on and discuss specialist articles about the following topics:

1 Tourist and travel
2 Holiday and accommodation types
3 Leisure and business travellers and tourists
4 Methods of travel
5 Job roles in the travel and tourism industries
6 The specialist language of the tourism industry

Materials will be made available on the e-learning platform the relevant course section.

Part 3

Students will act out a dialogue after being assigned a role among the following:

• travel clerk and travel consultant in travel agencies
• travel and tourism information officer in tourist information centres
• reception/front of house staff
• conference and event organiser in conference centres and in hotels
• tour operator’s representative at holiday resorts, tour guide on coach tours and on tourist sites

Students who hold a valid certificate equivalent to the Council of Europe's Level (B2) may access directly to the spoken examination or submit a recognition request to the Segreteria Studenti. For a complete list of valid certificates, see Manifesto degli studi 2018-2019.

Voto Finale

Effective and successful communication is paramount in the global Tourism and Hospitality industry where professionals are required to use written and spoken English fluently and proficiently on a daily basis. The course of Advanced English for Travel, Tourism and Hospitality focuses primarily on functional language and specialist vocabulary and is designed to enable students to:

• enhance their overall English communication skills
• develop professional skills for working in the tourism and hospitality industry such as dealing with enquiries, marketing destinations, offering advice, negotiating, writing emails and speaking to groups
• develop language awareness through an integrated grammar and skills syllabus
• acquire the specialized vocabulary needed by tourism professionals
• practise language skills in realistic situational practice and role-plays
• consolidate cross-cultural knowledge and skills.

The coursebook provides a wide range of speaking, listening, writing and reading activities developed around topics related to the travel industry. A range of British, American and other international native and non-native speakers are featured, helping students understand how people speak English in different parts of the world.

Lessons are based on topics such as:

• Transport and travel
• Types of accommodation
• Weather and climate
• Geographical features and attractions
• Facilities and services
• Activities
• Niche tourism
• Cultural tourism
• Hotel management
• Customer service
• Business travel

and professional skills such as:

• Describing locations and attractions
• Developing a destination
• Designing tours
• Dealing with the public
• Handling complaints
• Offering advice
• Dealing with figures
• Making presentations
• Handling telephone calls

Coursebook (compulsory)

Strutt, P., 2013. English for International Tourism (New Edition), Intermediate Coursebook, Harlow: Pearson Longman ISBN 978-1447923831

Information materials to prepare for the general cultural knowledge oral test will be made available on the e-learning platform at in the relevant course section.

Study materials
Workbooks (optional)
Harrison, L., 2013. English for International Tourism (New Edition), Intermediate Workbook with key, Harlow: Pearson Longman ISBN 978-1447923855

Wyatt, R., 2007. Check Your English Vocabulary for Leisure, Travel and Tourism (Second Edition), Vocabulary Workbook, London: A & C Black 978-0713687361

Oxford Advanced Learner’s Dictionary (Eighth Edition), Oxford University Press ISBN 978-0194799027 (Paperback with CD-ROM)

Longman Essential Activator (New Edition), Pearson Longman ISBN 978 0582419520

Longman Dictionary of Contemporary English, Pearson Longman ISBN 978-1408215333

Grande Dizionario Hazon di Inglese-Italiano, Garzanti ISBN 978-8848003506 (Paperback + CD-ROM + 2-year online license)

Grande Dizionario Hazon di Inglese-Italiano, Garzanti (digital version available for iPhone and iPad on iTunes)

Bateman, H., 2005. Dictionary of Leisure, Travel and Tourism (Third Edition), London: A & C Black ISBN 978-0713685459

Beaver, A., 2005. A dictionary of travel and tourism terminology (Second Edition), Wallingford; Cambridge: CABI Publishing ISBN 0851990207

Medlik, S., 2003. Dictionary of travel, tourism and hospitality (Third edition), Oxford: Butterworth-Heinemann ISBN 0750656506

Bait, M., Vergallo, L., 2010. Tourism dictionary. English-Italian, Italian-English, Milano: Modern Publishing House ISBN 978-8849305548

Further material will be made available on the e-learning platform in the relevant course section.

Students will be engaged in a number of speaking, listening, writing, reading and translation activities. Pairwork and groupwork tasks will be designed to provide opportunities to communicate in realistic and motivating tourism-related contexts and involve students in role-plays and discussions about topical issues in the tourism industry.
Regular attendance to classes is highly recommended.

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